Code of conduct of SE consultants

Aim & Outcomes: The SE consultants to acquire specific knowledge about the standards of ethical behaviour for the profession (Code of conduct) and competences how to apply them in the real working conditions and potential conflict situations.

The SE consultant should possess certain personal, moral and social qualities. He/she performs his/her functions, guided by some fundamental values and principles:

  1. Professional competence and responsibility;
  2. Honesty, humanity, impartiality;
  3. Integrity and goodwill;
  4. Tactfulness in relationships with customers, colleagues and society;
  5. Politeness to the client and his relatives;
  6. Psychological approach to the client;
  7. Tolerance for religious beliefs, ethnic traditions, political beliefs and political affiliation of the individual;
  8. Equal treatment of customers with different public, social and financial status.

Main aspects:

  • The SE consultant manifests professional competence and responsibility to the performance of his/her duties.
  • The SE consultant is fair and unbiased, and in this way protects the dignity of the profession.
  • The SE consultant is required to know and comply with legislative documents that regulate his activities and is not obliged to accept obligations that may impair his professional independence.
  • The SE consultant in exercising his profession is personally responsible for the progress and results of his activities.
  • The SE consultant constantly maintains and improves his professional knowledge and skills.
  • The SE consultant complies with the requirements for clothing, appearance and affability in the performance of his professional duties, thereby protecting the reputation of the profession.


Relationships with clients:

The SE consultant recognizes the individuality of the clients and respects their dignity.

The SE consultant shall refrain from any action that may affect the sense of personal freedom of the clients.

The SE consultant does not allow himself to be influenced by the personal interests of third parties.

The SE consultant must take into account the personality, specific needs and desires of his clients before starting the employment support in order to reduce feelings of anxiety and stress.

The SE consultant must provide his services exclusively in the interest of the client to find sustainable job and within his professional duties and competence.

The SE consultant applies the principles of supported employment in the process that help people with disabilities to get a real job.

The SE consultant negotiates clear, ambitious but realistic targets, ensuring client's independence and freedom.

The SE consultant respects the dignity and the free choice of the client.

The SE consultant avoids any abuse due to its privileged relationships with clients and therefore privileged access to their property, home and workplace.

The SE consultant observes the confidentiality with respect to personal information about the client and carefully considers provision of this information in accordance with legislation.

The SE consultant acts in defense of their clients when there is a reasonable suspicion that they are threatened by the behaviour, actions or inaction of other persons.

The SE consultant contributes to the ensuring of equal opportunities and equal treatment of his clients, regardless their ethnic origin, colour, sex, disability, worldview, social background and political attitudes, when these are based on the democratic principles.

The SE consultant manifests tolerance towards different opinions.


Relationships with colleagues:

The SE consultant manifests solidarity and respect regarding his/ her colleagues. He/ she is respectful in all of his/ her statements concerning them, especially in contact with third parties.

The SE consultant is obliged to prevent, respectively not to tolerate any kind of discrimination (incl. through injury, harassment, maltreatment, bullying), and to create prerequisites for collaboration in a spirit of respect and partnership with his colleagues.

The SE consultant builds and maintains relationships of respect, trust, cooperation and solidarity with his colleagues. He/she shares information and resources relevant to the welfare of the client.

The SE consultant refrains from actions that could undermine the prestige of the profession and manifests intolerance for such actions.

Relationships with employers:

The SE consultant works openly and with mutual trust with clients and employers, pursues a constructive dialogue in a spirit of cooperation and aims to a fair balancing of the interests of both sides.

The SE consultant maintains good cooperation with employers in a spirit of trust, which reflects in the open exchange of information and mutual assistance.

The SE consultants and the employers shall inform each other about the fulfilment of the professional obligations by the worker with disability, about his relationships in the work environment, allowing them to take adequate actions and make decisions in favour of both sides.

Relationships with family:

The SE consultant respects the values of the family regarding the social realization of its members.

The SE consultant refuses gifts, benefits or unsuitable hospitality from clients and their families as soon as they can be interpreted as an opportunity to exercise influence for obtaining preferential consideration or other benefits.

The SE consultant informs the family of any decisions concerning the person with disability and includes it in making such decisions.

In cases of conflict between family members, the SE consultant works openly, sharing his observations on the disabled person in order to help all involved parties to make an informed decision. He/she strictly refrains from taking side in the conflict.

Relationships with the society:

The SE consultant works to improve the cooperation between organizations that are relevant to people with disabilities and their families.

The SE consultant assists to raise the level of understanding regarding the persons with disabilities and their needs in the society.

The SE consultant should work to promote the rights of persons with disabilities and to raise the sensitivity of society to their violation.


Specific country aspects- Austria

Does in Austria exist such Code of conduct? - In particular not. The Austrian Federal Act on the Equalization of Persons with Disabilities stipulates the prohibition of discrimination and the specialized organisations have a special mission and individual guiding principles for all employees.


Specific country aspects- Spain

Does in Spain exist such Code of conduct? - It does not exist any Code of conduct of SE in the country. The most organizations which are dedicated to work with PWD have their own Code of conduct.

The Supported Employment in Spain is governed by the Toolkit of EUSE for Supported Employment practice.


Specific country aspects- Turkey

Does in Turkey exist such Code of conduct? – No.