Communication and presentation skills

Outcomes

This session provides jobeseekers with disabilities with the necessary information to:

  • Discuss the range and scope of different communication styles (passive, assertive, and aggressive).
  • Understand how people with disabilities can acquire an awareness of non-verbal communication skills such as body language and facial expression.
  • Understand the social demands of communication process.

Rationale

One of the significant challenges jobseekers with disabilities face is their difficulty with the interpretation of non-verbal communication, such as facial expression and body language and, conversely, with producing non-verbal cues for others. For example, individuals without sight cannot use vision to read others’ non-verbal communication cues. It can also be difficult for partially sighted people to pick-up on these non-verbal cues because they often cannot get close enough to the other person to easily see their expressions and body language or the non-verbal cues are too subtle or too quick to be readily discernable to someone with impaired vision. Compounding the problem is the fact that for example sighted people do not think to verbalize how they feel, there may be cultural or ethnic customs inhibiting demonstrative signalling of feelings, or they may simply not realize that someone with vision, albeit impaired vision, might not be able to see their non-verbal communication cues.

Content

This session includes:

  • Instruction: Communication skills presentation based on creative dramatics (addresses voice, tone, gestures and how to express oneself when stressed).
  • Discussion of communication as an integral skill needed at work and role play scenarios that require the use of non-verbal communication skills and assertiveness.

Assignments: Complete Worksheet “Non-verbal communication”, Worksheet “Verbal communication”, Activity “Increasing sales”.